1. You agree that by using the Covid-19 testing services provided by Steth & Derm Scope Ltd (Steth & Derm/ItalianGPLondon), you agree to and accept these Supplemental Terms and Conditions for Covid-19 that are in addition to our general Term and Conditions. In the event of any inconsistency between our general Terms and Conditions and these Supplemental Terms and Conditions, these Supplemental Terms and Conditions shall prevail.
2.TESTS & SAMPLING METHODS
2.1 Available testing services include PCR, Rapid test and Antibody Test:
- Polymerase Chain Reaction (PCR) Swab Test
- Rapid Antigen Swab Test
- Antibody Blood Test (on peripheral and capillary blood)
2.2 These tests are offered as a possible way of satisfying the differing requirements of various countries for negative Covid-19 test results prior to travelling to their territories. Please note you are solely responsible for determining that the test you are taking is suitable for your particular requirements.
3.1 We guarantee that we will provide results within the following timescales.
- PCR test – within 24-48 hours from when the lab receives the test
- Rapid Antigen Test – within 2 hours from when you take the test
- Antibody Blood test – 48 hours from when the lab receives the test
3.2 Please note that we use external laboratories for all PCR and Antibody tests and have no control over their processing times. Laboratories may need to sometimes repeat tests or prioritise other samples which could impact upon the time you receive your test.
3.3 Steth & Derm Scope Ltd is unable to accept liability or provide any compensation for costs you may incur due to delayed results.
4. BOOKING PROCESS
4.1 In order to book a test you must register and book on-line at www.stethandderm.co.uk or www.italianGPlondon.comand select the relevant test type you require. The service is subject to laboratory and booking capacity.
4.2 You are required to register your details, complete any required documentation and pay prior to attending.
You promise that all information that you supply to us in connection with your order is accurate and not misleading and that you will tell us if there are any important changes. We take no responsibility for incorrect information on any forms, certificates or results notifications if that information has been supplied by you.
4.3 For those below the age of 16, the child’s legal guardian must register patient details, book the appointment, provide written consent and attend the appointment alongside the child.
4.4 If booking a Fit to Fly test at our testing points (Wimpole, Borough, Chiswick) you confirm that:
- You have NOT had a positive test for Covid-19 or developed any of the symptoms of Covid-19 within 10 days prior to your appointment. Symptoms include: a new, continuous cough; a fever (temperature over 37.8°C); loss of sense of taste or smell; or new flu-like symptoms (runny or blocked nose; sore throat; shortness of breath; muscle aches and pains; headaches; overwhelming tiredness).
- Your household members or other people you have been in contact with have NOT had a positive Covid-19 test or developed the symptoms above in the 14 days prior to your appointment.
- You have NOT returned from a country in the 14 days prior to your appointment which requires a quarantine period under UK government guidelines.
- You do NOT reside in an area/region which is subject to a local lockdown that prevents you from attending for testing.
4.5 If any of the above apply to you, please wait the appropriate time period and we will then be happy to book your appointment.
4.6 Delivery of Test Kits
We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.
5. DURING YOUR TEST
5.1 Whilst at a test centre you agree to comply with the locally implemented policies.
5.2 We reserve the right to withdraw our services if:
- You do not conduct yourself in a responsible manner
- You do not abide by the rules and policies of the clinic
- You fail to comply with the reasonable instructions of our staff
5.3 Remote Test Administration
If you are collecting your own sample, it is your responsibility to follow carefully any written and video instructions which we provide to you. We take no responsibility for any test failure due to incorrect or insufficient sample.
You may reschedule your appointment at any time up to 24 hours prior to the appointment time you have booked. Any later requests to reschedule an appointment may be rescheduled at our sole discretion.
You are responsible for prompt attendance of your video consultation appointment at the time you have booked. If you fail to attend a scheduled appointment, we may cancel your appointment without refund or may reschedule a new appointment at our sole discretion.
You are responsible to ensure that you have a sufficient internet connection and sufficient equipment (laptop or phone) with high quality camera, to effectively attend the video consultation and process test results. We take no responsibility for failure to complete the video consultation due to above factors.
To enable us to perform the test diagnosis we may require you to produce and send or upload photos or videos of completed tests and identification documentation. You are responsible to ensure that any such photos or videos are in focus and of sufficient quality, contain the information required and are delivered in the time frame specified in our instructions. We reserve the right to reject any media not meeting the above requirements and we take no responsibility for any failure to produce test results in these circumstances.
6. SUMMARY OF RESULTS
6.1 No testing regime for Covid-19 is 100% accurate in all cases.
6.2 A negative result does not guarantee that the test subject is free of the Covid-19 virus, nor does a positive result guarantee that the test subject has active, infectious Covid-19.
6.3 If your test results come back as inconclusive, you may need to be retested We do not take any responsibility or offer any refunds for inconclusive or void test results, including void results due to failure of the test kit that we provide. We may in our discretion offer replacement tests in these cases.
6.4 Test results and any comments alongside results are for information only. They are not a clinical diagnosis. They are not a replacement for a full and proper medical investigation and/or a doctor’s advice.
6.5 If you have any concerns at all regarding any aspect of your health or your test results, you should discuss them directly with your GP or a doctor.
6.6 Based on the results of your test(s) we may advise that you purchase a follow-up test or that you see your GP for further investigation or both. You agree that you are solely responsible for acting on such guidance; we accept no liability if you choose not to do so.
7. REPORTING REQUIREMENTS
7.1 We or our partner laboratories may be legally required to share certain information with Public Health England, or other governmental organisations, in relation to your test, including: personal information (e.g. name and date of birth); the result, whether negative or positive; and confirmation that the sample is one that the laboratory has tested for us.
7.2 All positive PCR test and Rapid Antigen results are submitted to Public Health England as part of the National reporting procedures.
7.3 The above information may be used as part of any test and trace service being operated by the government in your jurisdiction.
7.4 By accepting these Conditions of Use you agree to follow the guidance provided by us and our medical partners. We accept no liability for any loss or damage caused by non-compliance with this guidance.
7.5 By proceeding to book a testing appointment you accept the terms of this privacy notice.
8. REPORTING REQUIREMENTS
8.1 We can refund or reschedule booked tests under the following criteria and only if all requests are notified to us with at least 24hrs notice before your appointment time.
- Your flight is cancelled or rescheduled by your airline prior to your appointment time (proof of flight cancellation/reschedule required)
- For medical reasons (requires a certified letter from your physician or GP)
- Quarantine or entry restrictions in your destination country change prior to your appointment time (as per the UK Government Foreign Travel website)
8.2 Refunds and cancellation requests must be submitted to firstname.lastname@example.org and can take up to 21 days to be processed and for funds to reach your account.
8.3 No refunds are available if you have attended your appointment and/or samples have been taken, regardless of any changes to your situation such as scenarios in 8.1.
9. OUR LIABILITY
9.1 To the extent permitted by law, we, other members of our group of companies and all third parties connected to us hereby expressly exclude:
9.2 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
9.3 Any liability for any direct, indirect or consequential (meaning circumstances which were not within our reasonable knowledge when you booked the test) loss or damage incurred in any circumstances including but not limited to: any issues experienced in relation to booking a test, non-availability of the testing services for any reason including but not limited to technology issues, the laboratory being unable to test your sample for any reason; test results not being made available to you within the stated turnaround time; you missing your flight or incurring any other loss as a result of any delay to our services, adverse or an inconclusive test result being returned, your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements, such as fasting; your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test; your failure to attend a pre-booked appointment.; loss or damage that is not foreseeable.
9.4 Liability for events outside our control. This includes but is not limited to failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event beyond our reasonable control. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. You may cancel a Contract affected by an event outside our control which has continued for more than 30 days. To cancel, please contact us at email@example.com
9.5 Our total liability to you resulting from a Contract is limited to the total value of that Contract – meaning the price of the services you requested.
10. RIGHT TO VARY THESE TERMS
We may amend the Terms from time to time as required.
11. OTHER IMPORTANT TERMS
11.1 Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
11.2 You accept that communication with us will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11. 3 If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12. CUSTOMER SERVICE
12.1 If you are dissatisfied with our service please email us at firstname.lastname@example.org to make us aware of your complaint.
12.2 We will use best endeavours to confirm receipt of your complaint within 2 working days. We will always aim to resolve complaints in a timely manner, subject to circumstances, this will be within approximately 2 weeks. If further investigation is required, you will be informed of this and kept up to date with progress. Once we have completed our investigation, we’ll write to you to communicate our outcome.
13. GOVERNING LAW
13.1 Please note that the Terms are governed by English law. This means a Contract for the purchase of services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.
Steth & Derm Scope Ltd