By continuing to use our websites italianGPlondon.com (“the site”), you are deemed to agree to this Privacy Policy for the collection and processing your personal data and our terms and conditions. Please note that any consent that is given for the purposes of medical consultation or examination is a separate consent from that granted for the processing of your personal data. The site is operated by Steth & Derm Scope Ltd.
Our Registered Office
Steth & Derm Scope Ltd, Company Number 12614852
(registered in Enland and Wales)
Ramsay House, 18 Vera Avenue, London, N21 1RA
Personal Identification Information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form and in connection with other activities, services, features or resources we make available on our site. When ordering or submitting an enquiry on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. Users may, however, visit our site anonymously. We use this information to follow up with a user after correspondence.
The following are an example of the personal information we may collect and process about you:
Registration: information (such as your name, date of birth, email address, postal address, telephone number, profile picture and NHS number) that you provide by completing forms on the site;
Health data: medical information about you including your medical history, illnesses, prescriptions, allergies, height, weight and other medical information which you might discuss with a doctor as part of your use of the services made available through the site. We also keep a record the notes of your consultations with our doctors.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
Non-Personal Identification Information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilized and other similar information.
Cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
The site may collect and use users’ personal information for the following purposes:
a. To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
b. To send periodic emails. We may use the email address to respond to user enquiries, questions, and/or other requests.
How We Protect Your Information
All medical and other health information collected and supplied to info@italiangplondon.com will be treated as strictly confidential and all such data will be held strictly in accordance with, and as long as required, under UK regulatory codes of practice on records management and data privacy laws. We keep notes of your appointments for training, quality and clinical governance purposes.
Security and encryption: Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. Nevertheless, electronic transmissions sent via the internet are never completely private or secure and there is a risk, therefore, that any such electronic communications sent may be intercepted and potentially read by others. You should ensure that any computer or telephone you use to access your online patient record is suitably protected from potential interception.
Sharing Your Personal Information
Your personal information will not be made available to any other party without your prior consent.
Sharing information with your NHS GP: Whilst in certain circumstances we may strongly encourage you to inform your regular in-person GP of any health concerns you may have discussed with your doctor, we will not share information with your regular GP unless we have your express permission or there is an overriding public interest in disclosing the information without your consent. This is in accordance with the General Medical Council’s guidance which may from time-to-time change. This guidance can be found here.
Doctors: We may share medical information about you, including your medical history, illnesses and prescriptions, with our doctors (all of whom are registered with the General Medical Council). We share your medical information with doctors in order to enable them to better assess health conditions, advise you and deliver the services that you request (in accordance with our terms and conditions).
Pharmacies: To process a prescription for medication, it may be necessary to share basic identification data (such as your name, postal address, email address and phone number) with pharmacy affiliates, taking all reasonable steps to protect your personal information, for the purposes of the pharmacy verifying your identification on collection of your prescription.
Messaging providers: Our servers reside in the EU as they must to be GDPR compliant.
Payment Processing
Payments for services are made through our payment solutions provider Stripe at www.stripe.com, 3180 18th Street, Suite 100, San Francisco, CA 94110, USA. You will be providing your email address and your credit or debit card information directly to “Stripe”, a company located in the USA and which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe is not within our control and is subject to Stripe’s own privacy policy and terms and conditions available at Stripe’s website.
Changes To This Privacy Policy
We may amend or update this Privacy Policy from time to time and will publish revised versions on this site. This Privacy Policy is current from 10th Aug 2020. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance Of These Terms
By using this site and our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site or services. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal information by email to info@italiangplondon.com.
This document was last updated on December 10, 2020.